Refund Policy

Last updated: 12 October 2026

MZScan Premium is a digital product: an activation code that removes the watermark (and unlocks the editor limits) for a fixed time. We want you to be happy with it. This page explains clearly when you can get your money back.

What you are buying

A one-time purchase of Tools Premium, Edit Premium, or Tools + Edit, for 1 month, 3 months or 1 year. Nothing renews automatically. You can see the price before you pay on the Premium page.

When you can get a refund

• The code does not work. Your code cannot be activated and we are not able to fix it within 7 days.
• You were charged twice, or charged a wrong amount.
• You bought the wrong plan and have not activated the code yet. We will replace it with the right plan or refund you.

Please ask within 7 days of your payment.

When a refund is not available

• The code has been activated and is working as described, and you changed your mind later.
• Your Premium period has already ended.
• The account or code was used against our Terms, for example to edit documents in order to deceive someone.

How to ask for a refund

Email support@mzscan.com and write: your order or receipt number, the email or Device ID you used, and what went wrong. We usually reply within 1 to 2 business days. If the answer is no, we will explain why.

How refunds are paid

• Card payments from outside Pakistan are processed by Lemon Squeezy, our Merchant of Record. Refunds go back to your original payment method through them. Banks usually take a few business days to show it.
• Payments in Pakistan (Easypaisa, JazzCash or bank transfer) are refunded to the same account or wallet you paid from.

Please contact us before a chargeback

If something went wrong, write to us first. We can usually solve it faster than a bank dispute.

Questions

Support: support@mzscan.com
General enquiries: info@mzscan.com